Ajuntament de Girona

Àrea d'Alcaldia / Presidència

Oficina de Comunicació

B87647871

rcolom@ajgirona.cat

Tlf. 972 010 201

Privacy policy under the GDPR regulation (for Europe and companies that do business with users in the European area) - GIRONA APP

This privacy policy describes how our company collects, uses and discloses your personal information and data when you use our services through our websites and/or applications.

What kind of data is collected?

Our company collects the following set of data and information:

Personal identification information (name, physical address, email address, telephone number…)
Images, Videos

How is the data collected?

You provide our company with most of the data we collect, collect data and process information and personal data when:

Register online or place an order for any of our products or services
Use our website or app when cookies are set on your device

Our company may also receive data and information indirectly from the following sources:

burst ( https://www.flurry.com )
Firebase ( https://www.firebase.google.com )
Count.ly (https://count.ly)
AppsFlyer ( https://www.appsflyer.com )
Facebook App Event ( https://developers.facebook/coom/docs/app-events )

How will we use your data?

Our company collects your data so that we can:

Process your order, manage your account
Email you with special offers on products and services

When our company processes your order, it may send your details to banking and credit agencies to prevent fraudulent purchases that may include third-party payment processors.

How is the data stored?

Our company safely stores your data in France (Europe).

Our company will keep the data sent during two years .Once this period has expired, we will delete your data manually.

Device model (anonymous)
OS version (anonymous)
Device language (anonymous)
Geolocation if provided
Country (deducted from geolocation)
City (inferred from geolocation)

Third Party Data Processors

(Currently not contemplated)

Marketing

Our company wants to send you information about our products and services that we think you might like.

If you have agreed to receive emails or marketing communications, you can always opt out at a later date.

You have the right at any time to prevent our company from contacting you for marketing purposes or providing data to other partners who work with our company.

If you no longer wish to be contacted for marketing purposes, you can contact us at:rcolom@ajgirona.cat

Data protection rights

Our company wants to make sure you are aware of all your data protection rights. Every user has, where appropriate, the right to:

The right of access: You have the right to request copies of your personal data from our company.
Right of rectification: You have the right to request that our company correct any information that you consider to be inaccurate or misleading. You also have the right to ask our company to complete information that you believe is incomplete.
The right to erasure: You have the right to request that our company erase your personal data under certain conditions.
The right to restrict processing: You have the right to request that our company restrict the processing of your personal data under certain conditions.
The right to object to processing: You have the right to object to the processing of personal data by our company under certain conditions.
The right to data portability: You have the right to request that our company transfer the data we have collected to another organization or directly to you under certain conditions.

If you have any request in this regard, we have a month to respond to you. If you wish to exercise any of these rights, please contact us through the following contact information:

Send an email to:rcolom@ajgirona.cat

Privacy policies of other websites or third parties

Our company website may contain links to other websites, our privacy policy applies only to our website and/or application and services, so if you click on another website, you should read their privacy policy.

Changes to our privacy policy

Our company keeps its privacy policy under regular review and places any updates on this web page, this privacy policy was last updated on 06/27/2023.

contacting us

If you have any questions or demands about our privacy policy, the data we hold about you, or if you wish to exercise one of your data protection rights, please contact us by email at:rcolom@ajgirona.cat

Contact the appropriate authority

If you have any complaints or concerns regarding how your data is handled, you can contact the appropriate authority in Spain, AEDP.ES (Spanish Data Protection Agency)

PRIVACY POLICY under regulations other than GDPR

Our company is committed to protecting individual privacy and securing the personal information that is made available to us when you visit us. This privacy policy describes what information is made available to our company and how that information is used and retained, and provides information about:

Information we receive (when you provide it, visit our website, receive email...)
How this information is used
Share this information
Data retention
Third Party Sites and Tools
Children and privacy safety

If you have any questions or suggestions for improvement, please let us know atrcolom@ajgirona.cat

Information you give us

You do not have to provide our company with any personal information or create a user account to access the information on our website and/or application. However, for some services we may need personal information from you, such as:

Personal identification information (name, physical address, email address, telephone number…)

In addition, when you visit our website, the servers automatically receive and store the following information:

IP adress

Third Party Websites

Our company's website and/or app may contain links to other websites, our privacy policy applies only to our website, so if you click on another website, you should read their privacy policy.

How the information is used

If you choose to provide us with information, we may use that information to contact you, respond to your message, or provide you with the information or services you have requested.

We use the data you provide and automatically generated data for statistical analysis to assess what information is of interest to users and system performance. This allows us to make general improvements to our site. We may also use your information to detect, prevent, and respond to security issues and harmful activity on our website and/or app.

Share this information

The information you choose to share with our company may be treated as public information.

Our company uses a third-party analytics provider (such as Google Analytics) to analyze cookie data. The third party analytics provider does not receive personally identifiable information through these cookies. We have also limited the provider's ability to see your full IP address.

Within our company, we restrict access to personally identifiable information to employees, contractors, and vendors subject to confidentiality requirements that require access to this information to perform their official duties and exercise controls to limit what data they can see based on specific needs. . of your position.

We do not use or share your information for marketing purposes and, except as described above, we do not exchange or disclose this information.

Link to external and third-party websites

Our website may be linked to other websites created and maintained by other private and/or public organizations and individuals.when it follows a link to an external site, you are leaving our website and are subject to the privacy and security policies of the external site. Our company does not control or guarantee the accuracy, relevance, timeliness or completeness of the information contained in an external site.

Security

Our company takes reasonable precautions to protect our site and information. For example, we restrict access to personally identifiable information to employees, contractors, and vendors subject to nondisclosure requirements.

Our company also uses commonly used technical practices and controls to protect information in our possession or control. These practices and controls include, but are not limited to, the encryption of the transfer of personal information over the Internet, the use of firewalls and intrusion detection systems, and the maintenance of strict technical procedures and controls to ensure data integrity.

We regularly review our processes and systems to verify compliance with industry best practices and to ensure the highest level of security for our website.

Updates make this privacy policy

Our company will revise or update this policy from time to time, if we make significant changes to the way we handle personal information, we will post the policy changes on our site and change the date at the end.

Updated on: 07/15/2023

Cookies policy and other similar tracking technologies (GDPR and non-GDPR)

When you visit the Galaxy app, we may send cookies or other similar tracking technologies to your computer or any other device you use. We use cookies and similar tracking technologies to track user preferences and learn how you use our services.

A cookie is a file containing an identifier (a string of letters and numbers) that a web server sends to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

For more information visit allaboutcookies.org

Cookies are used for user identification and proper mapping of historical user data collected during previous visits.

Both temporary cookie files (session cookies) and persistent cookies are used. The user can delete or remove cookies from the browser at any time or block the installation of cookies on their device. However, this may affect the operation of our services or even result in their blocking.

As described above, we use your personal information and data to provide you with targeted advertisements or marketing communications that we think may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/ . You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout .

We use a Facebook pixel on our website. With the pixel, Facebook collects information about users and the use of our website. The information is used to personalize Facebook ads and analyze the use of our website. For more information about the Facebook pixel and Facebook's use of personal data in general, please see Facebook's cookie policy at https://www.facebook.com/policies/cookies/ and Facebook's privacy policy at https://www.facebook .com/about/privacy . Facebook's cookie policy includes information on how to control Facebook's use of cookies to show you ads. If you are a registered Facebook user, you can adjust how ads are targeted by following the instructions at https://www.facebook.com/help/568137493302217.

To learn more about how targeted advertising works, you can visit the Network Advertising Initiative ("NAI") educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work .

You can opt out of receiving targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE: https://adssettings.google.com/authenticated

In addition, you can opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: https://optout.aboutads.info/ .

We may use different types of cookies or tracking technologies while you visit our website and/or application:

Strictly Necessary Cookies: These types of cookies enable you to access and navigate websites and use their features. Without these cookies, services such as billing or the shopping cart cannot function properly.
Performance Cookies: These cookies collect information and data about how you use our websites and/or apps. The data collected may be used to optimize our websites and/or applications. These cookies are used to know where our visitors and users come from. These cookies do not collect information that personally identifies you.
Functionality Cookies: These cookies allow our website or application to remember your choices. They can be used to memorize your location or your preferences, such as language settings or font size.

How to manage cookies?

You can set your browser not to accept cookies and the above website and/or app tells you how to delete cookies from your browser. However, some of our websites and/or applications may not function properly without the use of cookies.

These are some of the main explanations on how to delete cookies in your browser: https://support.google.com/chrome/answer/95647 (Chrome); https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox); https://help.opera.com/en/latest/security-and-privacy/ (Opera); https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer); https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); y https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

For mobile devices, if you do not wish to receive targeted advertising based on your interest from a mobile application, please check your mobile device's operating system settings and follow these instructions: 1) iOS Users: To enable "Limited Ad Tracking " Follow the instructions given by Apple. 2) Android users: To enable the “opt out of ad personalization” option, follow the instructions provided by Google on Google Play. 3) You may want to download DAA's AppChoices mobile app to control online behavioral advertising.

Eixos de Girona Ciutat Circular